Refund policy

Return & Refund Policy

At Irizarry Place, your satisfaction is our priority. We want you to love your purchase! Please read our return and refund guidelines below.

Returns

  • We accept returns within 30 days of delivery.

  • To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.

  • Due to the custom and handmade nature of our products, returns are only accepted if the item arrives damaged, defective, or incorrect.

Non-Returnable Items

  • Custom or personalized items

  • Digital products or downloadable content

  • Gift cards

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery at janet@irizarryplace.com.

  2. Include your order number and clear photos of the damage or defect.

  3. We will offer a replacement or a refund after review.

Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at janet@irizarryplace.com.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service and purchasing shipping insurance.